01
Consult
One session. The people who will sign, in the room. The buyable unit is a board briefing. Not a capability tour.
How we work
Nothing is built before the decision exists in writing.
An institution that already knows what it wants starts at the build. One that is still deciding starts at the briefing.
Consult → Advise → Build → Operate → Train. One motion. The same people, from the first session to the last handover. The five rungs live on this page and nowhere else as a catalogue.
The five rungs
02
Advise
Build, buy, or wait — written down. The buyable unit is a decision audit. Jurisdiction, vendor questions, and readiness scores are annexes to that decision, not separate shops.
03
Build
A scoped system, in-country, owned by the institution. On the public catalogue: Correspondence or Operations agents. The system of record stays the system of record.
04
Operate
Live, in-country, until your team is certified. A named owner at 54east for a window. SLAs and incidents inside that window — then the runbook is theirs.
Operate is not a SKU. It is not a retainer. It exists so Train can happen. A forever operator is the failure mode.
05
Train
Your operators run it. We leave. Executive, technical, train-the-trainer, on the system that was built. See Train.
The order does not change
We do not Build before Consult has a named decision. We do not Train on a system we did not build. We do not Operate as a way of never leaving.
The next workflow is a new decision. New SOW. Not a standing army.
Who does the work
The people in the briefing are the people who would architect the build. No analyst layer. The CEO is the face of the client.
How this differs from other kinds of firm is How we compare. That table is not repeated here.